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Your instalment schedule has been cancelled

Discussion in 'City Talk' started by Kopendin1964, Mar 31, 2023.

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  1. Kopendin1964

    Kopendin1964 Impact Sub

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    Anybody else had this email?


    Your instalment schedule with Bradford City Football Club Limited for ST2023/24 has been cancelled.
    No payments have been collected for this instalment schedule, nor will any payments be collected in future.





    [​IMG]



    ticketingsupport@bradfordcityafc.com +44 1274 773355

    You have the right to cancel your Direct Debit at any time.
    View the Direct Debit Guarantee.

    Payments provided by GoCardless. Read the updated GoCardless Privacy Notice to learn more about how they use personal data.

    Bradford City Football Club Limited (BRADFORD CITY FOOTBALL CLUB LIMITED)
     
    #1 Kopendin1964, Mar 31, 2023
  2. Dennis

    Dennis
    Staff Member Moderator Supporter

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    Are you a 25 yearer by any chance? It may well be connected to the recent announcement about the reduction in the price being charged. It may have to be replaced by a new DD for the lower price.

    It certainly deserves something better than a cancellation notice from the DD provider. Why not contact the ticket office via the number provided to get the full story?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Dennis, Mar 31, 2023
    Bronco likes this.
  3. Kopendin1964

    Kopendin1964 Impact Sub

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    Yes - 25 yearer, but I renewed at the compromise price of £150, so mine was at the correct price.
     
    #3 Kopendin1964, Mar 31, 2023
    Bronco likes this.
  4. Gardscoigne

    Gardscoigne Squad Player

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    25 year season ticket but not had an email, which doesn’t surprise me given they haven’t replied to my email (twice) re Rochdale tickets that have gone missing
     
    #4 Gardscoigne, Mar 31, 2023
    Bantam25 and Bronco like this.
  5. Bronco

    Bronco
    P.L. 23/24 Top 20 Euro24 PL Entrant P.L.24/25 Entrant P.L. 20/21 Top 30 Supporter Euro 2020

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    Just checked my email and nothing as yet, if that's the response because of the reduction it's a pretty poor do, surely its not that difficult to adjust our monthly payment and email you individually with the new figure ?.
     
    #5 Bronco, Mar 31, 2023
    Kopendin1964 likes this.
  6. Kopendin1964

    Kopendin1964 Impact Sub

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    My DD payment plan was correct. It didn’t need amending. Bloody hell. :weary_face: Do we have to buy them again? I’ve emailed Mick Lamb to try get to the bottom of this.
     
    #6 Kopendin1964, Mar 31, 2023
    Dennis likes this.
  7. Offcomedun

    Offcomedun
    P.L. 23/24 Top 10 P.L.24/25 Entrant Qatar 2022 Entrant Supporter Euro2020 Winner Euro 2020 P.L. 20/21 3rd Place

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    I haven't renewed yet. Think I'll wait for your response from Mick Lamb before I do.
    Sounds to me like crossed wires between the club and the finance company following the adjusted 25 yearer price.
     
    #7 Offcomedun, Apr 1, 2023
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  8. Kopendin1964

    Kopendin1964 Impact Sub

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    OK. Mick got back to me very quickly. It seemed (somehow) I had duplicated my payment, so to stop me paying twice, he cancelled one of my Direct Debits. So there is nothing to worry about for 25 Yearers although I can’t answer what happens to those that renewed at £180 though @Offcomedun@Offcomedun
     
    #8 Kopendin1964, Apr 1, 2023
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  9. NorthernMonkey

    NorthernMonkey
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    I paid at the higher price and not had an email or any correspondence from the club as yet.
     
    #9 NorthernMonkey, Apr 1, 2023
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  10. Kopendin1964

    Kopendin1964 Impact Sub

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    Seems like you are not on your own @Bronco@Bronco
     
    #10 Kopendin1964, Apr 1, 2023
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  11. Bronco

    Bronco
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    It is what it is mate, if we get a refund or a discount against merchandise, away games ETC I can live with that, as many have said looking back it should never have come to this.
     
    #11 Bronco, Apr 1, 2023
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  12. Storck

    Storck Regular Starter

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    as @Bronco@Bronco is sat in the suites I don’t think he will get a refund
     
    #12 Storck, Apr 1, 2023
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  13. Gateway38

    Gateway38 Emergency Backup

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    Yes, I had this email which I ignored because I have never had a DD instalment arrangement with the club. Why I received it I have no idea.
     
    #13 Gateway38, Apr 2, 2023
  14. JonButterfield

    JonButterfield
    Euro24 PL Entrant P.L.24/25 Entrant Qatar 2022 Entrant

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    Award winning supporter engagement at play.

    Are the people at the club still at the club, @wetherbywhaler@wetherbywhaler, and why do I keep reading about unanswered emails on this forum?

    We're hardly the biggest subsection of fans, yet multiple accounts of failure to respond on the club's behalf?

    Extremely poor - could this be raised by any chance? Perhaps someone isn't doing their job.
     
    #14 JonButterfield, Apr 2, 2023
  15. CrosbyBantam

    CrosbyBantam
    P.L. 23/24 Top 30 Euro24 PL Entrant P.L.24/25 Entrant Euro 2020

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    I had a reply from Mick on Saturday about the £30 quid difference between the £180 I'd renewed my direct debit at and the revised £150 price. Long story short, Mick's processed a refund of £30 to my card they have on file and my DD will remain as if the price is £180. I'd have preferred the DD to be adjusted but the refund was easier apparently and I was happy enough with that solution. I'll post this in the other 25 year thread too.
     
    #15 CrosbyBantam, Apr 3, 2023
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  16. Kopendin1964

    Kopendin1964 Impact Sub

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    Got to say, Mick is a credit to the club and he’s always replied promptly to any query I have, (even on a match day, last Saturday).
     
    #16 Kopendin1964, Apr 3, 2023
    Gardscoigne, CrosbyBantam, The Original EB and 1 other person like this.
  17. CrosbyBantam

    CrosbyBantam
    P.L. 23/24 Top 30 Euro24 PL Entrant P.L.24/25 Entrant Euro 2020

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    I agree completely. Thank god he survived ER's cull a few years ago.
     
    #17 CrosbyBantam, Apr 3, 2023
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  18. Storck

    Storck Regular Starter

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    Still waiting to find out if I can take my little lad next season
     
    #18 Storck, Apr 3, 2023
  19. Bronco

    Bronco
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    Did you mention the two empty seats directly in front of us, again on Saturday there was a guy who turns up the odd game sat in the end seat and the other seat was empty ?.
     
    #19 Bronco, Apr 3, 2023
  20. Storck

    Storck Regular Starter

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    yep. There are loads of empty seats but they are keeping them all for hospitality. Can not even get one in block K behind the exec area
     
    #20 Storck, Apr 3, 2023
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