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Discussion in 'Helpdesk' started by bantam65, Jun 24, 2019.
Just been informed my upgrade runs out soon. How do I renew it please?
Click your name on the bar at the top and choose Account upgrades. This will show you when your sub expires so make a note of it. When it does expire go back to that page and you will be able to renew it
ill stick this for others
I've had a reminder about my account upgrade, I paid with PayPal yesterday and BT must have received it as this is the email I got in response.
Could you please sort it as I'm getting ads on my screen.
Hi, a new problem-hooray!
I re-newed on april 9th via paypal and it has taken another £10 out for June 30th.
Not sure why.Will PM you with transaction numbers if you need them.
It looks like it was triggered by you according to the logs. Not sure how you managed to do that mind you.
It did extend your sub date by a further year so you haven’t lost out, you just save yourself from paying next year. Unless off you really need the £10 back
Hi @SimonW - any news regarding my issue? Still showing ads.
Still looking into yours. It's different to others
simons still looking into it , can you message me the paypal email address you used to pay pls