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Upgrade Renewal.

Discussion in 'Helpdesk' started by bantam65, Jun 24, 2019.

  1. bantam65

    bantam65 Impact Sub
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    Just been informed my upgrade runs out soon. How do I renew it please?
    Ta.
     
  2. SimonW

    SimonW Administrator
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    Click your name on the bar at the top and choose Account upgrades. This will show you when your sub expires so make a note of it. When it does expire go back to that page and you will be able to renew it
     
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  3. king karl

    king karl Administrator
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    ill stick this for others
     
  4. Bronco

    Bronco Regular Starter
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    Morning Simon
    I've had a reminder about my account upgrade, I paid with PayPal yesterday and BT must have received it as this is the email I got in response.
    [​IMG]

    Could you please sort it as I'm getting ads on my screen.
    Regards.
    Dave
     
  5. king karl

    king karl Administrator
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  6. SimonW_test

    SimonW_test Administrator
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  7. Get Rid Of It

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    Hi, a new problem-hooray!

    I re-newed on april 9th via paypal and it has taken another £10 out for June 30th.

    Not sure why.Will PM you with transaction numbers if you need them.
     
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  8. SimonW

    SimonW Administrator
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    It looks like it was triggered by you according to the logs. Not sure how you managed to do that mind you.

    It did extend your sub date by a further year so you haven’t lost out, you just save yourself from paying next year. Unless off you really need the £10 back
     
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  9. Campbell's soup

    Campbell's soup Impact Sub
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    Hi @SimonW@SimonW - any news regarding my issue? Still showing ads.
     
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  10. SimonW

    SimonW Administrator
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    Still looking into yours. It's different to others
     
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  11. Campbell's soup

    Campbell's soup Impact Sub
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    Any news?
     
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  12. king karl

    king karl Administrator
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    simons still looking into it , can you message me the paypal email address you used to pay pls
     
  13. Campbell's soup

    Campbell's soup Impact Sub
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    Hi - I didn’t use PayPal, used a card.
     
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  14. king karl

    king karl Administrator
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    Found it and payment was received 29th June

    when we have sorted it well give you free membership for next year @SimonW@SimonW
     
  15. Campbell's soup

    Campbell's soup Impact Sub
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    Cheers KK - just checking are you wanting me to process payment again?
     
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  16. king karl

    king karl Administrator
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    no its been received thanks , once sorted will throw in next years foc for the hassles
     
  17. Campbell's soup

    Campbell's soup Impact Sub
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    Thanks for the offer, but no need - happy to put into the pot.
     
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  18. Campbell's soup

    Campbell's soup Impact Sub
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    @SimonW@SimonW @king karl@king karl
    Guys - any chance of an update as to where your at with the advert issue?
     
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  19. Bronco

    Bronco Regular Starter
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    Have you cleared your cache ;).
     
  20. Campbell's soup

    Campbell's soup Impact Sub
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    :pensive:Yep.
     
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