Most liked posts in thread: Ticket Office

No problem, I've just had a pm from @Eccybantam anyway asking if it's ok to use it.

 

Nice to see someone understanding of the unmanageable factors that often confront those in customer facing roles.

Most people are decent like this, but some are clueless and just get angry at the person in front of them who are trying to help.

 

There is no excuse these days for implementing an IT system that doesn’t work properly. There’s a thing called Functional Testing where you test all possible user scenarios in a live-like test environment before launch.

It’s not necessarily down to City to do it, but they should make sure it’s done and it should be written into contracts. To be honest it sounds more like shoddy workmanship by Ticketmaster.

 

Cheeky bastard is on the scrounge for a ticket.

Apparently he should “just spend the money or feck off”

 

It’s quite common for businesses not to have internal IT staff and they rely upon external IT professionals or advice from the software vendors themselves….just ask the post office

 

It might be an out of the box template that City have taken on, which they can then tailor to their needs.
Depends on the contract who is responsible for the testing, but ultimately it’s Bradford Citys means to make sales and Bradford Citys reputation on the line, regardless of who has not fully tested

 

Yes, inexcusable. Was a User Acceptance Test Manager in a former life.....The IT provider should have thoroughly tested it prior to handover and I would definitely expect somebody at City to have signed off prior to implementation...

 

Isn't his boss Paula Watson Director of Operations?

 

That's a shame, I've just sent you a pm.

 

The Post Office had an IT department - a colleague of mine used to work there. The Post Office IT department worked in conjunction with Fujitsu to deliver and operate the Horizon IT system.

 

Agree wholeheartedly.

 

Do you know that....or are you making things up?

 

What was wrong with the old system? There should have been a full test run and probably more than once. Then instructions in stage by stage so ppl can use it as a reference. If you are not doing a full migration of data then ppl need to know how to put their data in again. Although I have no idea why data was not migrated. There should have been no rush.