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Ticketmaster

Discussion in 'City Talk' started by Birky Bantam, Mar 6, 2024.

  1. Stafford Bantam

    Stafford Bantam Captain
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    You are right, the official app still links to the old ticketing site.

    Another fail.
     
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    Onside and Rcbantam like this.
  2. Dennis

    Dennis Captain
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    It isn't a failure ..... it's a feature.
     
  3. Birky Bantam

    Birky Bantam Impact Sub
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    There are probably issues that are linked to people using a new system like I think was probably the issue with the tickets last night when nobody could buy them, my guess is that someone clicked the wrong thing or didn't set a criteria right and didn't know how to fix it so they had to wait for the ticketmaster account manager to tell them how to fix it. Every system will be slightly different and different providers will have different transfer processes.
    What they could do with is more in the ticketing FAQs and also a screenshot step by step for things like adding friends & family and how to allow them to buy tickets for you etc.
     
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  4. Birky Bantam

    Birky Bantam Impact Sub
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    With Ticketmaster tickets being able to be downloaded into your Google/Apple wallet I wouldn't be surprised if the app is discontinued in the summer as there wouldn't be much point for it anymore and I doubt many people use it other than for getting their season ticket up.
     
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  5. Storck

    Storck Regular Starter

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    Totally agree that it will be down to user error but you would think that after so many clubs have transferred over most user errors have happened before and therefore would be covered in the hand over and training provided by Ticketmaster.

    I think I saw a step by step for adding friends and family on Twitter or somewhere but as we manager to set ours up without an issue I didn't really take any notice of it
     
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  6. Stafford Bantam

    Stafford Bantam Captain
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    My total City points have appeared on the new system.

    There is also an 'Account History' section where you can see your purchases and points awarded for each match.
     
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    #406 Stafford Bantam, Mar 26, 2024
    Last edited: Mar 26, 2024
    Foghornleghorn and Onside like this.
  7. shoatsy

    shoatsy Regular Starter
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    They linked all my friends and family at the ticket office today when I returned my barrow tickets
     
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  8. Birky Bantam

    Birky Bantam Impact Sub
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    Hopefully this will calm people down a bit after the panic that the system wouldn't have loyalty points, not sure why it took so long to show but at least it's sorted now and ready for next season. Having an easy to read breakdown of the points will be much better than the old system, we will see after Friday how it shows the 20 points for attending a home game. Also when you go on friends and family it shows how many points they have so if you have children you don't need to keep logging into their account to see how many points they have.
    I also noticed that they have a fan exchange option on the account history, this would've been perfect for the games like Wrexham or home games at the end of last season so people who couldn't attend could release their seat in return for ticketing credit which is a win/win for everyone. With the situation being what it is at the moment I doubt the club will activate that option as there would be no demand for it.
     
  9. Block B Bantam

    Block B Bantam Breakthrough Prospect

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    I have my points too but I am missing 100....

    Doncaster
    Forest Green
    Mansfield
    Notts County
    Harrogate (A)
     
  10. Wakefield Bantam

    Wakefield Bantam Squad Player

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    City have Tweeted this afternoon reinforcing the deadline before the price rise. Lots of replies about the club being naive and not reading the room.
     
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  11. Foghornleghorn

    Foghornleghorn Squad Player
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    Your not the only one
    It would appear the total displayed is what you had before ticketmaster took over so everyone's points are down and need adding.
     
  12. Foghornleghorn

    Foghornleghorn Squad Player
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    Time Automated tweet maybe if there is such a thing I'm not IT savvy.
    You would have had to been a castaway on a desert island to have missed what's happening.Apathy in abundance.
     
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  13. Storck

    Storck Regular Starter

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    im still waiting for a reply about getting my a ticket for my lad for next season.

    so not only are they not fussed about people renewing they are not going out of their way to get new customers either
     
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  14. Foghornleghorn

    Foghornleghorn Squad Player
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    Did you contact

    ticketingsupport@bradfordcity.com

    Storck ?
    If not email above address worth a try but their extremely busy with Loyalty point queries amongst many other issues ticket related apparently.
     
  15. Storck

    Storck Regular Starter

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    That was one of them. As well as the hello@…., plus Marco and Ryan. Got a straight no from my request last year from ticket office so thought I’d bypass them this time. Thought I’d have more luck with less people buying
     
  16. Loyalbantam

    Loyalbantam Squad Player
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    What should the deadline be?
    If folk have made up their mind not to renew it won’t matter if it’s extended and the fans who will definitely renew will do so before the deadline.
     
  17. Foghornleghorn

    Foghornleghorn Squad Player
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    Hope you get sorted.
     
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  18. Wakefield Bantam

    Wakefield Bantam Squad Player

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    I don't know what the deadline should be, but I do feel the club are calling our bluff. I think they will extend the deadline or get rid of it altogether. People want some clarity on where the club is heading before renewing. If the clarity comes later in the close season I can't see many people renewing at £349 a pop - although they might be more inclined if the price was still £249.
     
  19. Ulysses S Grant

    Ulysses S Grant Squad Player
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    Try find another efl club with a deadline before the season ends. In fact try find one whose season tickets are already on sale.
     
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  20. Loyalbantam

    Loyalbantam Squad Player
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    The price doesn’t go up until the last day of the season so it’s up to the players and manager to show some fight in the last 7 games.
    We also need a statement of intent from the club on how it sees summer recruitment going.
    You’re right though, nobody or not many will renew after the deadline.
    Could be a master stroke though from the club. Stick to the deadline, then Rupp announces he’s either selling or will invest heavily. We recruit well and are flying at top of league we’ll see quite a lot of FOMO with people paying £25 matchday prices.
     
    Wakefield Bantam likes this.

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