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ifollow...further advice logging on issues

Discussion in 'City Talk' started by bantam65, Oct 28, 2020.

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  1. bantam65

    bantam65
    P.L. 23/24 Top 10 P.L.24/25 Entrant Supporter

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    Just received this email from them...
    If you haven't emailed them and requested a refund, I recommend you do so... Screenshot_20201028-162951_Yahoo Mail.jpg
     
    #1 bantam65, Oct 28, 2020
    XCIV_Bantam and Stoneski like this.
  2. meelin

    meelin Fringe Player

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    Excuse me for being a bit thick here, do you actually have to e-mail them direct, even though they know they had major problems with the service last night, I e-mailed the ''support team'' on the chat screen, advising I had a problem, didn't get a reply.

    Did you e-mail them as well Bantam65, if so, could you let me have the e-mail address you used, either want a refund, or, God help me, a free pass for Saturday, thanks in advance.
     
    #2 meelin, Oct 28, 2020
    Gardscoigne likes this.
  3. bantam65

    bantam65
    P.L. 23/24 Top 10 P.L.24/25 Entrant Supporter

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    Here you go mate... that's what I sent to them. Email address at the top. Ffs .... do not under any circumstances accept a freebie for Saturday :) Screenshot_20201028-165821_Yahoo Mail.jpg
     
    #3 bantam65, Oct 28, 2020
    meelin and Gardscoigne like this.
  4. NorthernMonkey

    NorthernMonkey
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    Can I get a refund on me dodgy stream that didn't work?
     
    #4 NorthernMonkey, Oct 28, 2020
    Storck likes this.
  5. Fools Gold

    Fools Gold Squad Player

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    A0A8D43D-688D-4722-AA85-8AE9C11C2EC9.png
     
    #5 Fools Gold, Oct 28, 2020
    XCIV_Bantam likes this.
  6. bantam65

    bantam65
    P.L. 23/24 Top 10 P.L.24/25 Entrant Supporter

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    That was my argument to them....
     
    #6 bantam65, Oct 28, 2020
    Storck likes this.
  7. trevor

    trevor
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    Is it for everyone who paid or just those who complained?
     
    #7 trevor, Oct 28, 2020
  8. bantam65

    bantam65
    P.L. 23/24 Top 10 P.L.24/25 Entrant Supporter

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    That was a reply to my complaint....
    I've since seen something saying that ifollow will be in with all who paid.
     
    #8 bantam65, Oct 28, 2020
  9. Tony Wilkinson

    Tony Wilkinson
    P.L. 23/24 Top 30 P.L.24/25 Entrant P.L. 20/21 Top 10 Supporter

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 Tony Wilkinson, Oct 28, 2020
    Last edited: Oct 28, 2020
  10. meelin

    meelin Fringe Player

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    Cheers Bantam65, don't know what came over me, requesting a freebie:eek2: I have got over myself now, if I don't get the e-mail that is mentioned elsewhere, I will use this.
     
    #10 meelin, Oct 28, 2020
  11. shoatsy

    shoatsy
    Euro24 PL Entrant P.L.24/25 Entrant P.L. 20/21 Top 30 Qatar 2022 Entrant Euro 2020

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    20201029_121807.jpg
     
    #11 shoatsy, Oct 29, 2020
  12. TallinnBantam

    TallinnBantam
    P.L. 23/24 Top 30 P.L.24/25 Entrant Supporter

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    What about us mugs who bought a season pass? Surely we should also be entitled to a refund.
    Bah Humbug.
     
    #12 TallinnBantam, Oct 29, 2020
    Stoneski likes this.
  13. SimonW

    SimonW
    Staff Member Admin Moderator P.L.24/25 Entrant Qatar 2022 Entrant

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    Season pass via iFollow or did you buy a season ticket and hence get 'free' access? If you bought a season pass directly they should be refunded you on a pro-rata basis as that's the only fair thing to do but if you bought a season ticket then its the clubs responsibility as you aren't buying access yourself, the club are buying access codes in bulk at cost and distributing them to fans

    Actually, scratch that, it was away. Do season ticket holders only get the home matches for free? I would have thought so but hey who knows with the EFL :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #13 SimonW, Oct 29, 2020
  14. TallinnBantam

    TallinnBantam
    P.L. 23/24 Top 30 P.L.24/25 Entrant Supporter

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    iFollow season pass. Not expecting a refund, but pigs might fly/Guthrie might score.
     
    #14 TallinnBantam, Oct 29, 2020
  15. Headlesschickens

    Headlesschickens Emergency Backup

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    Let’s hope it works better on Saturday, haven’t really bothered watching the away games watching the home games has been bad enough and I usually end up turning it off after about 30 minutes, suppose it’s a good thing if we’re playing crap you can just turn it off.
     
    #15 Headlesschickens, Oct 29, 2020
  16. Stafford Bantam

    Stafford Bantam
    Staff Member Moderator P.L. 20/21 Top 30 Supporter

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    Just received an email from the EFL confirming my refund.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #16 Stafford Bantam, Oct 29, 2020
  17. Offcomedun

    Offcomedun
    P.L. 23/24 Top 10 P.L.24/25 Entrant Qatar 2022 Entrant Supporter Euro2020 Winner Euro 2020 P.L. 20/21 3rd Place

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    Me too. Mine went into my junk folder so worth checking that.
     
    #17 Offcomedun, Oct 30, 2020
  18. Dennis

    Dennis
    Staff Member Moderator Supporter

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #18 Dennis, Oct 30, 2020
  19. Mike Hunt

    Mike Hunt Impact Sub

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    #19 Mike Hunt, Oct 30, 2020
    Dennis likes this.
  20. pns1945

    pns1945 Impact Sub

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    All's well that ends well ... here's hoping the same applies on the pitch!
     
    #20 pns1945, Oct 30, 2020
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