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Club Communication

Discussion in 'City Talk' started by Onside, Jan 28, 2020.

  1. Onside

    Euro24 PL Entrant P.L.24/25 Entrant Supporter

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    On twitter and fb, we are bombarded with information about merchandise, ticket sales, special offers on packages etc etc. We have a media group that meets periodically that gives out soft information.

    However, I have serious issues with the clubs ability to inform fans on really important issues affecting the club. We have heard absolutely nothing in January, during that time our results have seriously dipped, the fans are vocally expressing their genuine concerns about not only the results but the style of play, and selection of players. They have been calling for the sacking of the manager and assistant. We now here from the T&A that Vaughan and Doyle are leaving the club, various rumours as to why. This is all with 3 days to go before the end of January.

    This is just not good enough tbh. I don’t expect a running commentary on the comings and goings of players. However, I do expect from Stefan Rupp and Julian Rhodes a New Year statement on where we are going as a club both short and long term and how we intend to fulfil our priorities, including whether they have confidence in the manager and assistant.

    At the same time we are asked to put our shoulders to the wheel and to remain upbeat so we can have 20,000 ST holders.
     
  2. SteveC

    P.L. 23/24 Top 20 Euro24 PL Entrant P.L.24/25 Entrant Qatar 2022 Entrant

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    This thread should be revised to “club miscommunication” as that describes the situation as it stands

    Ryan Sparks just comes over as another fly by night who hides when the going gets tough. Bollocks to reunion dinners and shirts off backs etc, tell us proper fans what on earth is happening with our club!!
     
    boltonroad and Onside like this.
  3. trevor

    Supporter

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    Communication Officers are employed to do the opposite of their job title,
     
  4. TallinnBantam

    P.L. 23/24 Top 30 P.L.24/25 Entrant Supporter

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    Agreed. I saw this event which focuses on the Chelsea game or something, and I thought, can't we just move on from this? Lovely memories and all that, but there's much more pressing things going on than getting all misty eyed about a cup run that happened circa 6 years ago. It's just a distraction method employed by the club.

    Rupp/Rhodes/Sparks would have worked well under Stalin.
     
    Chad, Bantamsteve, Dubois and 2 others like this.
  5. Inner City Sumo

    Inner City Sumo Emergency Backup

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    I doubt Stalin would have employed a German all things considered..... ;)
     
    Bronco, JudgeMental and Lard Arse like this.
  6. Chad

    Chad Impact Sub

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    We're just a cash cow who's loyalty is taken for granted. Rhodes and co are going to be in for a shock when they don't even sell 10,000 season tickets.
     
  7. EwanJM

    EwanJM Fringe Player

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    What do you actually want them to say? Club business regarding players incoming isnt going to be aired publicly as in "we're chasing this player" or "we want this player" for, I would have thought, fairly obvious reasons. If they come out and confirm Doyle and Vaughan before a replacement is sourced, the selling club feed off the desperation and fleece us. If they deny and go in the end, then they look like they've gone back on their word.

    Regarding the FA Cup event, I personally see this as a revenue driver and not 'living in the past'. 500 tickets at £25 is £12,500 less your costs. That pays for a lot of things that mean your playing budget is dipped into.
     
    Bronco and hippo like this.
  8. Onside

    Euro24 PL Entrant P.L.24/25 Entrant Supporter

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    I want a mid season statement of intent give all the issues that have been highlighted. I said I am not interested in a running commentary on the comings and goings. A mid season statement may well calm the worries fans have at the moment.
     
  9. AucklandBantams

    AucklandBantams Youngster

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    They give statements in the past backing McCall in January. This time fans want Bowyer out, were on verge of slipping out of the play-offs and into 10th. We need answers, we need intent. We need ambition. Where is the drive behind the club? Club and fans have grown apart again.
     
    Onside and Dubois like this.
  10. Gardscoigne

    Gardscoigne Squad Player

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    Someone mentioned comings and goings.
    This must be the first transfer window where there hasn’t been an expectation or excitement about signings.
    I’ve no faith that any signing would have a positive impact with Bowyer in charge right now!
     
  11. Faithful Bantam

    Faithful Bantam Squad Player

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    I no longer trust the capability and ambition of those running the club.

    Actions speak much louder than words, and our actions haven't been good enough for a long, long time.
     
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  12. EwanJM

    EwanJM Fringe Player

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    To a certain extent you get that in the programme. Bowyer every game, Rhodes/Rupp on rotation. Whats the difference?
     
  13. Dennis

    Staff Member Moderator Supporter

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    The information about both Doyle and Vaughan is already in the public domain from Parker's 'exclusive' and the latest article from WOAP. The football world is a small one and I'd be amazed that other clubs weren't already aware that D & V are leaving the club and we are in need urgently of a striker or two. Agents do talk you know!

    Sites like BT and Twitter are full of rumour and counter rumour and the club posts zilch about this issue. It might be that club is simply ignoring fans' concerns and just waiting for the shitstorm to run out of steam. But this is symptomatic of the club's approach to communicating with its fans on important matters and fails to understand that fans' support for the club isn't unconditional. The club may well get a rude awakening when supporters are being encouraged to dig deep into their own pockets for their next season ticket.

    Fans deserve better than silence or at best some inane hashtag.
     
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  14. Bantamsteve

    Bantamsteve Impact Sub

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    We are of a secondary concern once we have paid up for the next seasons ticket
    communication from the club has not improved since ER days its a major weakness
    Only when they see how many they have sold for next year they may have second thoughts but somehow i doubt it
    I am not clever enough but it would be interesting if someone started a poll on who has renewed and who has not and who isnt
     
  15. Park bantam

    Park bantam Regular Starter

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    The time to do a poll is nearing the end of the deadline events will decide how many we sell
     
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  16. Onside

    Euro24 PL Entrant P.L.24/25 Entrant Supporter

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    I don’t buy a program, and I suspect I am not alone. In any event I imagine that is hardly an overall mid season statement of how we are doing as a club. Why are you happy without one?
     
  17. EwanJM

    EwanJM Fringe Player

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    But they can't release a statement confirming or denying every rumour that appears out of nowhere. Do other clubs do better at releasing statements of intent or quashing rumours? Not sure.
     
    Bronco likes this.
  18. Dennis

    Staff Member Moderator Supporter

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    Of course they can't respond to every rumour and nobody has suggested that they should. But 'exclusives' in the local rag and WOAP's latest article suggest there is something more than to this than one of the many rumours. And the club remains silent.

    I've no idea what other clubs do and in fairness have no interest in that. But I do care about how my club ignores its fans when everybody knows that trouble is brewing if the club doesn't respond to fans' concerns. This should be in the club's self-interest
     
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    Onside likes this.
  19. Onside

    Euro24 PL Entrant P.L.24/25 Entrant Supporter

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    Are you being deliberately obtuse? I knew I would fine an opportunity to use my fav line from Shawshanks Redemption;) of course you don’t reply to every rumour. If you want to keep the fans Onside, you put out good, honest and accurate information at periodic times throughout the season. More especially during times of tension, you allay fears and be optimistic, even if you can’t provide sensitive information.
     
    London Bantam and Bantam17 like this.
  20. EwanJM

    EwanJM Fringe Player

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    Personally and this is just me I understand people want different things, because I can live without the need to be constantly updated on the day to day operational running of a football club. Rupp said in the programme two matches ago that Bowyer would be backed in the window if he wanted extra bodies in. I took that to mean if he wants players, he can have them. Within reason of course. If its not him, Rhodes does the column and David Garth gives an insight into the commercial side. These updates are only what Id expect a press release to look like anyway.
     

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