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Discussion in 'City Talk' started by king karl, Sep 8, 2020.

  1. ahar964

    ahar964 Squad Player
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    Still struggling here! Code not received. I emailed the club yesterday and then again today. Also tried ringing on the number given but it's permanently engaged :(
     
  2. Stafford Bantam

    Stafford Bantam Captain
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    Did you email ifollow@bradfordcityfc.co.uk ?
     
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  3. ahar964

    ahar964 Squad Player
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    Hiya, yes I did. I have had to do it for every home match so far. Generally my reply with the code comes from Michael Shackleton. My email address is, and always has been, correct on my account. I think I must just be unlucky!
     
  4. Stafford Bantam

    Stafford Bantam Captain
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    It sounds just like mine was. In the end I sent a tweet to Ryan Sparks. About 20 minutes later it was sorted and the Walsall match came through automatically.

    I've just had a look on twitter and it looks like Ryan is assisting others getting these issues resolved.
     
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  5. Saltyj

    Saltyj Emergency Backup

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    Just a quick message in case anybody else has the same “issue”. Went on my iFollow account the other day to put the code in for tonight’s match (as I’ve done for previous matches). However, the section for the Walsall match said I had access so was unable to purchase/input the code.

    I sent iFollow an email last night to clarify as it’s not done this previously. This morning they emailed back & apparently you don’t always have to use the code provided. Some ST holders will have the match automatically credited to their account without having to input any code. First time this has happened for me so must be random ST’s each game.

    Assuming it all works tonight fair play to iFollow for getting back so quickly.
     
  6. Wakefield Bantam

    Wakefield Bantam Squad Player

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    Same here. Apparently some fans have been allowed access automatically without having to input a code. This will be rolled out further in the coming weeks. Best thing to do is go onto iFollow, and if it says something along the lines of “you already have access to this game” then you should be OK for tonight
     
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  7. Dennis

    Dennis Captain
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    One of my friends had exactly the same problem as you. On the first occasion, he emailed iFollow at the club and didn't receive a reply. When he finally got through to somebody on the phone, it was resolved very quickly. They couldn't understand why there was a problem and sent him an email to the address set up on his profile to check it. It worked! When he had the problem on a second occasion, he did the same thing but just contacted the club on the phone. Again it was resolved quickly. On the secoind occasion, it was suggested he use another email address on his profile. This he did and for the Walsall game, the code arrived without a problem on Friday! It appears from his experience that some email addresses are not being recognised by the iFollow process for some weird reason.

    Good luck
     
  8. ahar964

    ahar964 Squad Player
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    Thanks for the help and advice everyone. Still can't get through on the phone but I'll keep trying
     
  9. bailiff bridge bantam

    P.L.22/23 Entrant Euro 2020

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    I had same issue this morning.Sent a request for access code for tonight’s game at 0930 and got a reply at 0934 from a Marco Townson who is I follow manager.I have had to e mail a request for every game even though they send it to the email address that I got my season ticket purchase confirmation on.Bit annoying but they always seem to reply fairly quickly.
     
  10. ahar964

    ahar964 Squad Player
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    I am in exactly the same situation as you! I have to Email every time. This is the first time they haven't responded to my requests for the code though....and the phone line is still busy!
     
  11. ahar964

    ahar964 Squad Player
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    Just sent a final attempt email and got an immediate response - I'm now fully coded up. Don't let me down tonight City!
     
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  12. Raikesend

    Raikesend Emergency Backup

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    I haven’t had to put a code in - I seem to have gone straight in
    I’m worried
     
  13. Bantam4ever

    Bantam4ever Fringe Player
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    I have done everything code signed in where is the match!
     
  14. Tony Wilkinson

    Tony Wilkinson Squad Player
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    Probably end up watching Colchester v Forest Green or summat...
     
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  15. king karl

    king karl Administrator
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  16. knaresborough bantam

    knaresborough bantam Fringe Player
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    I went to put my code in for tonights walsall game on sunday
    Charged me £10.00 even though i had a code
    Emailed Ifollow bradford city not had a answer yet
     
  17. Raikesend

    Raikesend Emergency Backup

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    I’m watching valley parade with joint feed of city and Huddersfield with a split at 7.30
     
  18. Bantam4ever

    Bantam4ever Fringe Player
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  19. ahar964

    ahar964 Squad Player
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    Right. After all todays effing about. Logged onto ifollow and clicked watch live. Its gone straight to the build up without having to enter the code I've spent the last 36 hours trying to get. When I tried earlier today to see if mysteriously I was oneof the lucky ones it went to the usual payment page. I give up
     
  20. Keefly Bantam

    Keefly Bantam Important Player
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    Didn't need to put my code in, clicked on the link for the match and voila!

    Makes sense as less hassle for everyone.
     
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