Ticketmaster

Doesn't appear ticket points for home games so far this season have been added.
Just the Sunderland friendly that's it.
Thought they were added automatically under the new system.

 

Yes that's a valid point.
My biggest pet hate with the ticketing saga is the fact they advertise the all singing and dancing digital future but fail to deliver 90% of the time leading to extra manual work for the ticket office staff who quite frankly do there best under circumstances that should and could have been avoided on implementation of the Ticketmaster partnership.

 

Yep they have clearly jumped into bed with ticketmaster without having the means to know what to do with her once in bed.

nothing is ready, cant download STs to the app, the manual scanners in the stands are still hit and miss, the digital tickets in the wallet dont even show you which ticket holder has the QR code you are scanning, i probably wont receive points for the salford game, as i just used the first QR code in the wallet which belongs to my 11 year old nephew.

points arent being updated, fees being charged are plain daft and everything is having to be done manually, its almost like we are just happy to be in partnership with "world leading company" like ticketmaster

 

I wonder how the finances stack up for City with Ticketmaster? I can't imagine Ticketmaster make much money from the agreement.

By contrast, the fees on a £25 ticket for Gorilla venue were £7.50 for me recently. For a 600 capacity they are clearing in excess of £4,000 a night, at least 100 nights a year, using a system which only needs the price parameter altering.

 

Suppose it depends on the demand or the game, how many paid online for the game the other night? I paid £5 for my ticket and had a £1.50 applied all because I was too idle to wait in the ticket office queue and bought whilst in the car near the ground instead, l'd have to double check but I'm sure I paid £2.50 per ticket when buying for the Sunderland friendly earlier this summer.

It not going to be millions, but even averaging a couple of grand per away game and cup games (worked at 1k tickets at £2 a go) still near on £50k per year.

 

Your absolutely spot on and obviously supporters are generally not happy with progress if there's any being made it's pure and simply a disgraceful situation.

 

Thanks for this, I'd not noticed them

 

The three dots seems to give the customer name rather than the ticket holder name, or it does in my case. So both mine and my dads shows my brothers name as the customer for some reason, I presume that when the tickets were purchased they were done through his account, or his ticket first

 

Are the customer numbers different or can you see the bracket? Adult, junior etc, I've three in my wallet and now I can check the above I can see the three different ticket holders

 

Do you think it will be around a fortnight after the game points will be added for home games or are these teething problems.

 

I spoke face to face with a member of the supporters board and they said they would raise the issue at the next meeting.
Hopefully this issue will be addressed sooner rather than later.
I voiced my concerns regarding the implementation of the Ticketmaster rollout and note that two home games Salford and Bromley have now been manually applied yesterday before the sale of the Harrogate Away fixture.

 

I can see the name of the ticket holder of the front screen so no need to go into the information bit

 

Sorry if I’m being stupid, it’s my first time buying tickets on this new system, I have added a friend to my friends and family network, and bought two tickets for Saturdays game, one under my name, and one under his but I’m a bit confused about a few things:

1) the tickets don’t show up anywhere on my account, if I click on manage tickets it says this (see screenshot), I have the tickets in my email inbox, but should they not show up on my online account

2) it still shows us both as having 0 loyalty points, should we not have received some for buying the tickets?

3) how do I assign the ticket to him so he gets point as well as me, I have done all the adding to network/changing assign/manage permissions but I can’t see the tickets or any way to assign them to him?

 

Go here to see purchase history.
The email from the club should contain the QR code / your tickets. They won’t be anywhere else.
If you lose the email you can choose resend email

points are only added once the ticket is scanned at the turnstile

assigning the ticket correctly before checkout ensures points are added to correct person